Cancellation policy

At pickswagon, operated by Borelonis Glint Technologies Private Limited, we strive to deliver a smooth shopping journey. However, we understand that situations may arise where you need to cancel an order. This document details our cancellation process, eligibility criteria, and refund procedures to ensure transparency and convenience.  

For this policy, “we,” “our,” and “us” refer to Borelonis Glint Technologies Private Limited, while “you,” “your,” and “users” represent our valued customers. By placing an order, you confirm that you have read and agreed to these cancellation terms. Please review the following guidelines carefully before submitting any cancellation request.  

When Can You Cancel Your Order?  

• We aim to accommodate cancellations whenever possible.  
• Cancellation requests are typically accepted if the order has not yet been processed or dispatched.  
• Please note that custom or made-to-order items might have unique restrictions and may not be cancellable.  
• To verify cancellation eligibility, check your account dashboard or contact our support team.  
• If your order has already left our facility, cancellation may not be an option, and alternative solutions may be required.  

Cancellation Timeframe  

• Orders can only be canceled if they remain in the processing stage.  
• Once an order moves into shipping, cancellations are generally not allowed.  
• During high-demand periods, such as sales events, additional restrictions may apply; relevant details will be shown during checkout.  

How to Cancel an Order  

• Log in to your account.  
• Navigate to the ‘Orders’ section.  
• Locate the order you wish to cancel and select the ‘Cancel’ option.  
• Follow the guidance on your screen to finish your request.  

If you encounter any difficulties, please contact our customer support immediately.  

Refund Protocols  

• Approved cancellations will have refunds processed to the original payment method.  
• Refunds are typically completed within 5–7 business days.  
• You will receive a confirmation once your refund is initiated.  
• In case of any delays, our support team is available to assist.  

Non-Cancellable Orders  

• If an order is already processed or in transit, it cannot be canceled.  
• Promotional or sale items may come with specific cancellation terms, which will be indicated during checkout.  

Disclaimer   

We continuously update our policies to reflect operational and market changes. Pickswagon also reserves the right to cancel orders that violate our terms or appear fraudulent. In cases of discrepancies, the terms published on our website will prevail.  

Need Assistance?   

If you have any questions regarding our cancellation process or need further support, please contact us at borelonisglinttechnologiespvtl@gmail.com. We are here to help!